Caregiver FAQ

What does the name “Benevia” mean? Benevia comes from the Latin roots Bene Via meaning “good path” or “good way”. Our service makes transitions much easier for all involved and our satisfied clients often say that we provided a good path for their transition.

How does Benevia ensure positive outcomes? Based on our extensive provider screening process, commitment to customer service, and experience, Benevia is able to provide clients and their families with high quality service and peace of mind.

How does Benevia choose service providers? Our #1 goal is partnering with providers we believe offer the best service to our clients. To this end, we screen based on a willingness to adhere to a set of high quality operating principles and a commitment to work closely with us and our clients. All providers must participate in a screening process that includes extensive reference checks and confirmation of insurance, licensing, bonding, etc.

What happens if something goes wrong? Even with the best preparation and intent, something in the transition process can go awry. This is actually when Benevia can help most! Members of the Benevia Provider Network highly value the referrals Benevia provides and will work hard to rectify any problems.

Who do I pay when we get work done? Benevia introduces and coordinates screened providers, but contracts for individual services are exclusively between the service provider and the client. As such, the client pays the service provider directly for the work they perform.

How does Benevia make money? Benevia collects referral fees from screened service providers for the privilege of serving our valued clients.

Do Benevia service providers offer discounted rates? Many members of the Benevia Provider Network offer our clients a preferred rate that is lower than the rates offered to the general public.